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概要
To attain employment with international/national organization in order to enhance core competencies and contribute my work experience and utilize my abilities to achieve goal for future growth.
项目
工作经历
Professional Development Facilitator
TEC Member, English Teacher & ESL Trainer
The core objective is to build the career of the students by using efficient and effective methodologies. Teaching the students with the usage of modern technology and interactive class sessions help them to broaden their mindsets.
Working under the TPCK Rule (Technological, Pedagogical, and Content Knowledge) deepen the understanding of a teacher, so they can integrate the use of technology in their class.
Designing lesson plans according to the level of the students (Slow learners to High-end achievers.)
Trained approx. 200 teachers of (Montessori to Class 5th.)
Usage of websites ABA English and English Central, ESL games, writing activities, and speaking sessions made the training more interactive and fun to learn.
Customer Service Executive
Purchased vehicles that were located in the United States by giving clients offers and if agreed, then scheduling their vehicles’ pick-up with different carriers. Maintained good AHT to keep the call flow distributed accordingly. Listened to customers\' questions and concerns to provide answers or responses empathetically. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Claims Specialist
Addressed average of 50-150 customer inquiries and complaints each week. Provided exceptional customer service skills by using appropriate diagnostic sales techniques. Processed claims for warranties on behalf of the customers for their appliances or products. Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Development Executive
Pursued resolutions to achieve complete customer satisfaction. Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs. Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Internet Service Representative
Handling inbound customer chats on behalf of various vendors with good response time. Segregating sales or service leads and sending them back to the clients.
